Returns and Refunds
I take great pride in my work and strive to produce the best product possible so that you will be happy with your purchase. If you have questions or concerns before you purchase an item, please contact me and I am more than happy to answer them. Each of my products are hand-made, so some items will have minor variations and imperfections due to being created by a human. Unfortunately, personalized items cannot be returned, exchanged, or refunded.
Damaged Items
If you have received a damaged product, please contact me within 3 days of receiving the item with a picture of the damaged product, as well as the packaging. I will request that the item be returned, and upon receiving the item, I will send a replacement. Please be aware that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you are located, the time it takes for you to receive the replacement item may vary.
If you have any questions, please feel free to email me at: mamabearlovestocraft@gmail.com
